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Altitude Résidences

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A QUESTION ? THE ANSWER MAY ALREADY BE HERE!



Before your stay

Can I arrive before 5 p.m. ?

We guarantee that your apartment will be ready from 5 p.m. If you wish to arrive earlier, we provide you with a luggage storage service, allowing you to enjoy your day. We will call you as soon as your apartment is ready.


Can we book from Sunday to Sunday or from 3 days?

No, our reservations are only made from Saturday to Saturday. We are studying proposals for groups, outside school holiday periods.


Can we buy ski passes from you?

Yes, we resell ski passes for La Plagne and Paradiski. The advantages: you have €10 reduction per package compared to the standard rate and your packages are already ready when you arrive.


Can we reserve our ski equipment with you?

Yes, we work with Elpro which equips you with equipment. You have a privileged rate and top-of-the-range service. All details and contact details can be found in the “Partners” tab.

During your stay

  • Where to park in Belle Plagne? Belle Plagne has 2 car parks: the upstream car park and the downstream car park. We provide you with 1 parking space per flat, in the downstream car park for the Chalet Hôtel Turquoise flats and in the upstream car park for the Cassiopée flats. ATTENTION: the maximum height is 1.90m.


  • What happens when I arrive? Your flat is available from 5pm. You can go to the reception of the establishment where our receptionist will welcome you and give you all the information you need for your stay.

  • How do I check out? Departure is requested at 9 am at the latest. You can go to the reception of the establishment to return your key and finalise your stay.

Services

  • Bed linen and towels, are they included? We provide bed linen (sheets, pillows, duvets) and towels (1 large and 1 small towel per person). The beds are made on arrival.


  • From what age is the wellness area accessible? The wellness area is accessible from the age of 16 under the responsibility of the parents or legal guardian.

  • Where are the ski lessons located? The establishment is located on the slopes. We work with Oxygène Ski who offer ski lessons at the foot of the Chalet Hôtel Turquoise. You can find all their contact details in the "Partners" tab.

  • Do you offer massages? No, we do not have a massage service within the residence. However, we do work with a masseur: Robin Massages. You can find all his contact details in the "Partners" tab.

Let’s prepare your stay together!

The Altitude team is at your disposal for any question or reservation request via the form below.


  • Booking centre : +33 (0)6 81 73 44 94  from Monday to Saturday, 8.30am to 5.30pm.
  • Turquoise desk : +33 (0)6 33 49 81 65 from Monday to Saturday from 8am to 5pm.
  • Mail : [email protected]

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Reception opening hours



Monday 2 p.m.-6 p.m.

Tuesday closed

Wednesday 8 a.m. - 6 p.m.

Thursday closed

Friday 4 p.m. - 7 p.m.

Saturday 8 a.m. - 8 p.m.

Sunday 8 a.m. - 11 a.m.

Chalet Turquoise

Chalet Hôtel Turquoise, La Plagne Tarentaise, 73210, France

Practical information



  • Parking at the "bas/aval" car park (1 space included per flat)
  • Chalet Turquoise reception, on +33 (0)6 33 49 81 65
  • Arrival times : from 5pm
  • Check-out times : 9.00 am at the latest
  • A deposit of €1000 is required